Refund & Dispute Resolution Policy
This policy explains how refunds and disputes are handled when using our middleman service
We act as a neutral middle man holding the money until both sides fulfill their promises
We act as a neutral middle man holding the money until both sides fulfill their promises
How the middleman service works
Our middleman service holds transaction funds securely until both parties meet the agreed terms. The buyer sends funds to a designated secure account. Funds are not released to the seller until the buyer confirms satisfactory delivery of the agreed goods or services, or a resolution is reached.
When a refund may apply
A refund may be issued to the buyer under the following circumstances:
The seller fails to deliver within the agreed timeframe
The delivered goods or services materially differ from what was agreed
Both parties agree in writing to cancel the transaction
The transaction is canceled before any work or delivery begins
Fraud, misrepresentation, or non-performance is established
Refunds are not automatic and are subject to review.
When refunds do not apply
Refunds will not be granted in situations including but not limited to:
Buyer changes their mind after delivery
Buyer fails to inspect or confirm delivery within the allowed timeframe
Disputes based on personal preference rather than agreed specifications
Attempts to renegotiate terms after work has been completed
Violation of our terms of service by either party
How to raise a dispute
Disputes must be raised within 48–72 hours of delivery or the expected delivery date
Disputes must be submitted through our official communication channels
Both buyer and seller must provide supporting evidence such as messages, receipts, photos, or agreements
If no dispute is raised within the stated timeframe, funds may be released to the seller.
How disputes are reviewed
We act strictly as a neutral middleman. Disputes are reviewed by:
Examining evidence provided by both parties
Reviewing the original transaction terms
Requesting clarification where necessary
We do not provide legal advice or judgments and do not guarantee outcomes in favor of either party.
Possible resolution outcomes
After review, one of the following outcomes may occur:
Full release of funds to the seller
Partial refund to the buyer
Full refund to the buyer
A mutually agreed settlement between both parties
Our decision is final within the scope of our middleman service.
Resolution timelines
Most disputes are resolved within 3–7 business days
Complex disputes may take longer
Both parties will be informed of any delays
Refund processing
Approved refunds are returned to the original payment method used. Processing times depend on banks and payment providers. Middleman service fees may be non-refundable unless otherwise stated.
Fees and charges
Middleman service fees are earned once funds are received
Dispute handling fees may apply for complex or prolonged disputes
Fees are disclosed before transaction initiation
Limitation of responsibility
We facilitate transactions as a neutral middleman and are not responsible for the quality, legality, safety, or performance of goods or services exchanged between parties.
Compliance and verification
Transactions above ₦500,000 may require additional verification
We comply with applicable Nigerian laws and anti-fraud regulations
Requests from lawful authorities will be honored where required
Agreement to this policy
By using our middleman service, you acknowledge that you have read, understood, and agreed to this Refunds & Dispute Resolution Policy.
Effective Date: 09/06/2025
Welcome to Gaurantor Escrow. By accessing or using our website or services, you agree to the following terms and conditions. Please read them carefully before proceeding with any transaction. If you do not agree to these terms, you may not use our services.
1. What We Do
Gaurantor Escrow provides professional escrow services as a neutral third party. We securely hold funds, documents, or assets on behalf of transacting parties and only release them when all agreed-upon terms and conditions are fully met. We do not represent either party in a transaction and we do not provide legal or financial advice.
2. Eligibility
By using our services, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. You also agree that the information you provide to us is truthful and accurate.
3. Use of Our Services
You agree to use our services only for lawful transactions. We reserve the right to refuse service, suspend an ongoing escrow, or cancel a transaction if we believe it violates any law, regulation, or these terms. We are not responsible for the underlying transaction between the parties — we only facilitate the secure holding and release of funds or documents.
4. Fees
Our service fees will be clearly outlined before any transaction begins. All parties must agree to the fee structure before escrow services commence. Once services begin, fees are generally non-refundable unless otherwise stated in writing.
5. Neutrality and Liability
Gaurantor Escrow acts as a neutral party. We do not take sides, mediate disputes, or guarantee the quality or legitimacy of any product, service, or property being exchanged. While we take all reasonable steps to ensure the secure handling of transactions, we are not liable for losses resulting from incomplete, fraudulent, or disputed deals outside our control.
6. Privacy
We value your privacy and will only collect, use, or share your information in accordance with our Privacy Policy. We do not sell your data or use it for marketing without your consent.
Limitation of Liability
To the fullest extent permitted by law, Gaurantor Escrow shall not be held responsible for any indirect, incidental, or consequential damages resulting from your use of our services. Our total liability in any case shall not exceed the amount of fees paid for the specific transaction.
8. Changes to These Terms
We may update these Terms of Service from time to time. When we do, we will update the “Effective Date” at the top of this page. Continued use of our services means you accept the revised terms.
9. Governing Law
These Terms are governed by and interpreted in accordance with the laws of [Insert State/Country]. Any disputes will be resolved in the appropriate courts of that jurisdiction.
Effective Date: 09/06/2025
Welcome to Gaurantor Escrow. By accessing or using our website or services, you agree to the following terms and conditions. Please read them carefully before proceeding with any transaction. If you do not agree to these terms, you may not use our services.
1. What We Do
Gaurantor Escrow provides professional escrow services as a neutral third party. We securely hold funds, documents, or assets on behalf of transacting parties and only release them when all agreed-upon terms and conditions are fully met. We do not represent either party in a transaction and we do not provide legal or financial advice.
2. Eligibility
By using our services, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. You also agree that the information you provide to us is truthful and accurate.
3. Use of Our Services
You agree to use our services only for lawful transactions. We reserve the right to refuse service, suspend an ongoing escrow, or cancel a transaction if we believe it violates any law, regulation, or these terms. We are not responsible for the underlying transaction between the parties — we only facilitate the secure holding and release of funds or documents.
4. Fees
Our service fees will be clearly outlined before any transaction begins. All parties must agree to the fee structure before escrow services commence. Once services begin, fees are generally non-refundable unless otherwise stated in writing.
5. Neutrality and Liability
Gaurantor Escrow acts as a neutral party. We do not take sides, mediate disputes, or guarantee the quality or legitimacy of any product, service, or property being exchanged. While we take all reasonable steps to ensure the secure handling of transactions, we are not liable for losses resulting from incomplete, fraudulent, or disputed deals outside our control.
6. Privacy
We value your privacy and will only collect, use, or share your information in accordance with our Privacy Policy. We do not sell your data or use it for marketing without your consent.
Limitation of Liability
To the fullest extent permitted by law, Gaurantor Escrow shall not be held responsible for any indirect, incidental, or consequential damages resulting from your use of our services. Our total liability in any case shall not exceed the amount of fees paid for the specific transaction.
8. Changes to These Terms
We may update these Terms of Service from time to time. When we do, we will update the “Effective Date” at the top of this page. Continued use of our services means you accept the revised terms.
9. Governing Law
These Terms are governed by and interpreted in accordance with the laws of [Insert State/Country]. Any disputes will be resolved in the appropriate courts of that jurisdiction.
Safe payments. No risk. No worries
Safe payments. No risk. No worries
© 2025 Guarantor middle man. All rights reserved. Guarantor middle man Ltd – RC 8934004
Safe payments. No risk. No worries
© 2025 Guarantor middle man. All rights reserved. Guarantor middle man Ltd – RC 8934004
Safe payments. No risk. No worries
© 2025 Guarantor middle man. All rights reserved. Guarantor middle man Ltd – RC 8934004